PRIVACY POLICY

Privacy Policy

Last updated: 28 August 2026

Alicia Burgess Photography respects your privacy and is committed to handling your personal information responsibly. This policy explains what information I collect, why I collect it, how it may be used or shared, and the choices available to you.

Where applicable, personal information is managed in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Information I collect

Depending on how you interact with Alicia Burgess Photography, I may collect:

Your name, email address, phone number and postal address
Enquiry, booking, contract, invoice and payment information
Session dates, locations and photography preferences
Information provided through questionnaires, emails, text messages or social media
Family details, including the names, ages and relationships of people participating in a session
Pregnancy due dates, birth details and other information relevant to maternity or newborn sessions
Information about accessibility, illness, allergies or other health considerations that you voluntarily provide and that may affect the safe delivery of your session
Clothing selections, location preferences, reference images and Pinterest boards
Photographs and video captured during your session
Image selections, print orders, gallery activity and delivery information
Newsletter subscription preferences
Basic technical information about your visit to the website, such as your browser, device, approximate location, referring page and pages viewed

Please only provide personal information about another person if you have their permission to do so.

How I collect information

I may collect personal information when you:

Submit an enquiry through my website
Subscribe to my email list
Contact me by email, phone, text message or social media
Book a session, sign a contract or complete a questionnaire
Make a payment
Attend a photography session
Access a client gallery or submit image and print selections
Book a call through Calendly
Otherwise communicate or work with Alicia Burgess Photography

Information may also be provided by a partner, parent, guardian or another person organising a photography session on behalf of their family.

Why I use your information

I use personal information to:

Respond to enquiries and provide availability or pricing information
Arrange, plan and deliver photography services
Prepare contracts, questionnaires and invoices
Process payments and refunds
Communicate with you before and after your session
Edit, process, store and deliver your photographs
Provide password-protected online galleries
Arrange film development, professional printing and delivery
Provide customer support and resolve concerns
Maintain business, accounting, tax and legal records
Improve my services and website
Send newsletters or marketing communications where you have chosen to receive them
Protect the security and integrity of my business and client information

I will not sell or rent your personal information.

Photographs and children’s information

Photography sessions often involve children and newborns. Information about children is generally provided by their parent or guardian and is collected only where it is reasonably needed to plan, photograph and deliver the session safely and effectively.

Photographs may be shared with professional service providers where necessary for editing, gallery delivery, film processing, printing or other services you have requested.

Your photographs will only be used publicly for my website, portfolio, social media, advertising or other promotional purposes where permission has been provided through your contract or another consent process.

You may contact me if you wish to discuss or withdraw permission for future public use. Any request will be considered in accordance with the terms of your agreement and any reasonable practical limitations.

Service providers and disclosure

I use trusted third-party providers to help operate my business. Depending on the services you book, information may be shared with:

Squarespace, which hosts this website
Studio Ninja, which supports enquiries, bookings, contracts, questionnaires, invoices and client administration
Pic-Time, which provides client galleries, image delivery and selection tools
Calendly, when you choose to schedule a call
Email, cloud storage and other business software providers
Payment processors
Professional photo editors
Film development and scanning laboratories
Professional print laboratories
Australia Post, couriers and delivery providers
Accountants, insurers, legal advisers and other professional advisers
Government agencies or law enforcement where disclosure is required or authorised by law

Only the information reasonably necessary for the relevant service is provided.

Third-party websites and services operate under their own terms and privacy policies. I encourage you to review those policies if you would like more information about how they handle personal information.

Overseas processing and storage

Some service providers may process or store information outside Australia. This may include the United States, Israel and other countries in which service providers, cloud systems or professional editing services operate.

Privacy protections in other countries may differ from those in Australia. I take reasonable steps to select reputable providers and limit the information shared to what is needed for them to perform their services.

Payments

Payments are processed through third-party payment providers. Alicia Burgess Photography does not intentionally collect or store your complete credit or debit card details. Payment providers handle this information in accordance with their own security and privacy practices.

I may retain transaction details such as the amount paid, payment date, invoice number, payment status and refund information for business and legal record-keeping.

Email marketing

If you subscribe to my mailing list or otherwise agree to receive marketing communications, I may send you photography news, availability, offers or other updates.

You can unsubscribe at any time using the link included in a marketing email or by contacting me. Unsubscribing from marketing will not prevent me from sending necessary service-related communications about an existing enquiry, booking, gallery, order or payment.

Cookies and website analytics

This website is hosted by Squarespace and may use cookies and similar technologies needed for the website to function, remember preferences, understand website traffic and improve the visitor experience.

You can control or disable cookies through your browser settings. Disabling certain cookies may affect how parts of the website operate.

Security

I take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These steps may include password-protected galleries, access controls, reputable service providers, secure devices and appropriate business procedures.

No internet transmission or storage system can be guaranteed to be completely secure. If I become aware of a data breach that is likely to cause serious harm, I will take appropriate action and provide notifications where required by law.

Retention of information and images

Personal information is retained only for as long as reasonably necessary to:

Provide the services you requested
Maintain client and business records
Meet accounting, tax, insurance and legal obligations
Resolve disputes or respond to enquiries
Maintain appropriate backups

The period for which an online gallery remains available will be communicated separately. You should download and securely back up your final images rather than relying on the online gallery as permanent storage.

When information is no longer reasonably required, I may securely delete or de-identify it, subject to legal, contractual, technical and backup requirements.

Access, correction and deletion requests

You may contact me to request access to personal information I hold about you or to ask for incorrect information to be corrected.

You may also ask me to delete information where it is no longer required. Some information may need to be retained for legal, accounting, contractual or legitimate business purposes.

I may need to verify your identity before completing a request. Parents or legal guardians may make requests relating to information held about their child.

Privacy questions or complaints

If you have a question, concern or complaint about how your personal information has been handled, please contact me using the details below. Please include enough information for me to understand and investigate the issue.

I will acknowledge your concern and aim to respond within a reasonable timeframe.

If your concern is not resolved and the Privacy Act applies, you may contact the Office of the Australian Information Commissioner.

External links

This website may include links to other websites or services. Alicia Burgess Photography is not responsible for the privacy practices or content of external websites.

Changes to this policy

This privacy policy may be updated occasionally to reflect changes to my services, website, technology or legal obligations. The current version will be published on this page with its most recent update date.